At Doctument Ltd, we prioritise the integrity and credibility of the medical letters we issue. This commitment underlies our stringent identity verification process, which includes a mandatory video verification step for all clients requesting online medical letters.
The video verification process is a critical component designed to uphold the accuracy and legitimacy of the documents we provide, thereby ensuring that each medical letter accurately reflects the true identity of the requester.
The video verification requires clients to upload a secure video recording in which they verbally confirm their name and the specific service they are requesting. This video is then meticulously compared against the ID documents provided by the client. Such measures are essential for several reasons:
- Enhancing Credibility: The integrity of our medical letters is paramount. Ensuring that the information on the letter accurately corresponds to verified identity documents maintains the credibility of our services in the medical community and beyond.
- Preventing Impersonation and Fraud: By requiring video verification, we effectively reduce the risk of impersonation and fraud. This process ensures that the person requesting the medical letter is indeed the person they claim to be, and not someone attempting to obtain a document under false pretenses.
- Legal and Professional Compliance: Our verification process adheres to stringent legal and professional standards. This compliance is vital for protecting our operations and our clients, ensuring that all procedures conform to relevant healthcare regulations and privacy laws.
- Protecting Patients and Their Data: Secure identity verification safeguards patients from potential identity theft and ensures that medical documents are not misused. It contributes to the overall security of the sensitive personal and health data that our clients entrust to us.
- Upholding Platform Integrity and Security: Robust verification protocols contribute significantly to the security and integrity of our platform. This reassurance is crucial for maintaining trust with our clients and partners in the healthcare sector.
- Customer Safety: At the heart of our verification process is our commitment to customer safety. By ensuring that all issued medical letters are rigorously vetted, we protect not just individual clients but also the wider public by preventing fraudulent activities.